🎙️ Voice Automation 101: Setting Up In-Call Payments with CustomBotify

In-Call Payments Hero

💡 Imagine This...
You’re on a call with a customer.
They’re ready to book.
You send them a link.
They say “I’ll do it later.”
They disappear.
That’s the problem in-call payments solve.
With CustomBotify’s voice automation, you can now collect secure payments during the phone call — no links, no waiting, no drop-off.

🧠 Why In-Call Payments Are a Game-Changer

Most businesses lose sales after the phone call — not during it. But when you allow the customer to pay while they’re still emotionally committed, you:

  • ✅ Close faster
  • ✅ Build trust
  • ✅ Reduce follow-up time
  • ✅ Increase first-call resolution

This is especially powerful for:

  • 🧑‍⚕️ Clinics & health bookings
  • 🎓 Online coaching sessions
  • 🧼 Cleaning services
  • 🎨 Creative services
  • 💻 Tech support upsells
In-Call Payment Flowchart

🔧 How It Works Inside CustomBotify

Here’s the breakdown of an in-call payment flow:
🛠 Step-by-Step Flow:

  1. User calls your support or booking line
  2. Voice bot confirms intent: “Would you like to secure your spot now?”
  3. Customer says “Yes”
  4. Bot transfers to secure Stripe or Twilio Voice Pay module
  5. Payment is processed during the call
  6. Confirmation message sent via SMS + email instantly

🔒 Is It Secure?

Absolutely. CustomBotify uses Stripe integration with PCI-compliant standards and Twilio Voice Pay, meaning:

  • Data is never stored on your side
  • The system reads card input securely
  • You get full payment confirmation inside your dashboard

It’s safer than emailing a payment link.

Secure Payment Comparison

📈 The Results You Can Expect

💬 “We added in-call payment and saw 41% more paid bookings the same day.”

  • ✅ 37% faster sales cycle
  • ✅ 2x fewer drop-offs compared to link-based payments
  • ✅ Happier customers: “It was just… easy.”

🧠 Smart Use Cases to Explore

  • First-time consultations → Lock in the slot with deposit
  • Late payments → Automated voice reminder with “Pay Now” option
  • Event or class registration → Immediate ticket payment
  • Subscription renewals → “Press 1 to renew your plan now”

Add a human fallback at any step — or let it run 100% automatically.

Voice Payment Options

💡 Pro Tips for Better Conversions

  • Confirm price clearly before asking for payment
  • Give optional receipt channel (SMS or email)
  • Follow up immediately with a voice/SMS “Thank you”
  • Offer upgrade options: “Want to add X for $20 more?”

🚀 Ready to Make Your Phone Calls Profitable?

👉 Start your free trial with CustomBotify Voice Automation
Take payments live, on the call, with zero coding and zero friction.
💬 Bonus: Ask us for the “In-Call Payment Template” and get your flow running in under 15 minutes.